Company Name: Hollywoodbets
Area: Umhlanga, KwaZulu-Natal
Jobs description:
Team leader’s goal of this position is to make sure that a team is managed on a daily basis in a way that supports good service delivery. The team is coached to make sure the delivery quality is up to par. provides all team members with timely, accurate, and understandable information. Make sure that all company policies and practises are followed.
Qualification:
Diploma/Degree.
Experience:
Experience working in a fast-paced customer service environment or contact centre for at least one year
Excellent communication and leadership abilities
dealing with challenging goals and short timelines
approach to problem-solving focused on results
Self-driven, diplomatic, imaginative, and strategic thinker
Function:
To ensure that daily and weekly goals are met, lead the operational agenda by giving teams daily guidance and communication.
Give the right guidance and mediate conflicts in the workplace.
Keep up with performance management, key performance indicators, and service levels.
Inform the appropriate department manager with precise performance metrics.
‘Best Practise’ should always be promoted.
Execute the necessary administration.
Teams are being watched over by phone recording and legitimate transfer checks.
Ensure that the criteria for productivity, quality, and overall work are met by providing the required feedback, coaching, training, and growth.
Respond to disciplinary concerns correctly and uphold behaviour.
So that team members are engaged and inspired to perform in an honest, open, and transparent working environment founded on integrity, create and maintain a high-quality work environment.
Promote good performance through managing the team’s daily activities, setting and communicating clear goals, and using data to track and evaluate the team’s success.
Organise and motivate the team to work towards shared objectives while creating a climate of trust and empowerment to enable them to operate at their most effective and productive levels.
Create, adopt, or enhance business procedures to enhance the services provided
On the basis of the organization’s objectives, make sure that priorities and goals are clear.
Find, cultivate, and hire new and existing talent.
To secure a correct resolution, investigate and manage complicated, escalating problems.
converse with senior management and handle challenging stakeholders
managing customer escalation requests.
Teams are assisted in reaching goals by analysis of first-contact resolution targets.
Any additional ad hoc tasks that may be necessary.
Other Competencies:
a method that prioritises quality.
strong organisational skills.
strong administrative abilities.
the capacity to account for and validate reporting data and statistics. strong reposting abilities. Review and assess reported statistics and figures to spot trends and offer pertinent advice.
knows the many sorts of betting.
demonstrates a thorough knowledge of betting practises and is familiar with the operation of mobile betting applications.
comprehends the website and functionality of the online betting platform.
Outstanding coaching abilities.